In most organisations, the thing we talk about least is how we talk to each other.
Within around one-eightieth of a second, a threatening signal—say a condescending look or a negative retort—will travel from the limbic brain to the pre-frontal cortex: shrinking our oxygen and glucose supply, slowing our response times, making us feel foggier, more uncertain, less confident.
Repeated negative communication behaviours are the enemy of good decision-making, idea-sharing, creativity, problem-solving, listening and reasoning—all processes needed for business to flourish.
However, when team members feel safe and free from threat, their higher order executive functions thrive—maximising short-term memory, motivation, creativity, learning, planning, information processing and strategic thinking.
At Coach we recognise that productivity and business results—as well as staff wellbeing, retention and attendance—are directly proportional to the social safety provided by positive and safe communication practices in the workplace: trading on the premise that, in any market or business environment, the great communicators always own the game.
Eliminating workplace bullying takes a culture-wide approach.
In the face of a workplace bully, most of us will either avoid or align—seeking to either minimise or maximise our association with that threat in order to stay safe. Sadly, both of those strategies only give bullying more oxygen. Let us change that for you. We will show you a new way—empowering your people with higher order skills to directly, respectfully disallow unsafe communication behaviour. Equipping all of your people to talk about how they talk to each other creates positive self-responsibility and, ultimately, transforms from within the communication culture of your organisation.