USA Clients

In 2018, Coach launched in the US with Merrill Atlas, proudly, our first US based consultant. In Australia the term ‘bullying’ is widely used, in the US we tend to talk about ‘incivility’. Most would agree it’s the same thing. Regardless, it's as big a problem here. Let’s look at some local research.


Workplace Incivility is on the Rise:

Christine Porath, an associate professor at the McDonough School of Business at Georgetown University, has spent the past 18 years researching employee treatment. She found the following rising reports from workers she surveyed:


Reports of rudeness at least once per month


Many nurses are caring towards patients but uncivil to each other

50% of RN’s report being bullied by a peer and

42% report feeling bullied by a person in a higher level of authority.

In 2015, the American Nurses Association released the position statement:

“All registered nurses and employers in all settings, including practice, academia and research must collaborate to create a culture of respect, free of incivility, bullying and workplace violence.”

 This statement calls for evidence-based practices to address negative behavior.

Incivility is rife in the education industry

Participants from 175 four-year colleges and universities were surveyed to reveal that:

  • 62% of higher education administrators had experienced or witnessed workplace bullying in the 18 months prior to the study
  • 20% reported that they had already left a previous institution due to bullying
  • 15% claimed they were planning on leaving because of current bullying.

How much does incivility cost?

Many managers would say that incivility is wrong but not all recognize that it has tangible costs. Through a poll of 800 managers and employees in 17 industries, of those who are on the receiving end of incivility:

  • 48% intentionally decreased their work effort
  • 47% intentionally decreased time spent at work
  • 38% intentionally decreased the quality of their work
  • 80% lost work time worrying about the incident
  • 63% lost work time avoiding the offender
  • 66% said their performance declined
  • 78% said their commitment to the organization declined
  • 25% admitted to taking their frustration out on customers

Managers and executives at Fortune 1,000 firms spend 13% of their time – the equivalent of seven weeks a year – mending employee relationships and otherwise dealing with aftermath of incivility.

The US Employment and Equal Opportunity Commission Select Task Force on the Study of Harassment in the Workplace states:

“Employers should consider including workplace civility training and bystander intervention training as part of a holistic harassment prevention program’.

An evidence-based solution

Since it was founded in 2010, Coach has worked with scores of organisations, large and small, private and public, throughout Australia. We’ve been called in as a remedial action after claims of bullying (sometimes accompanied by adverse media coverage) with outstanding results.

We’ve also been part of continuous improvement initiatives, understanding that even the most high performing organisations can always become even more positive and productive.

Ready to take communication in your organization to the next level?